Mac Support Specialist

Are you…

A support technician/consultant who can properly manage issues as they escalate?
A forward thinker who will test, research, and plan for customer issues proactively?
Someone who strives for improvement and contributes to the overall success of our firm.?
Someone who makes customers & their needs a primary focus ; developing & sustaining strong customer relationships?
Thinks punctuality is CRITICAL?

Skills Required

Provide day-to-day support for macOS & iOS systems
Installation, Configuration & Troubleshooting of Windows Desktop & Windows Server
Full understanding of Networking concepts such as DNS, DHCP, NAT
Configuration & Troubleshooting of Cloud solutions; G Suite & Office 365 products
Meraki, Ubiquity – Configuration & Installation
Wifi Configuration, Setup & Troubleshooting
Experience with Deploy Studio, Munki, Gruntwork & watchman monitoring
Experience with backup solutions like Crashplan, Datto, Time Machine, Carbon Copy Cloner

Job Requirements

Answering and supporting the end user when they call / email
Working on larger projects.
Following up with tickets to ensure resolution for end users issues
Documenting all interactions with end users
Documenting processes and customer networks
Finding and suggesting solutions for customer IT needs
Bringing new customers onboard and cleaning up their networks / systems
Finding and implementing the right hardware/software for companies
Keeping daily tasks organized and scheduled out
Finishing task/projects on time
Following company’s policies and procedures
Going onsite to resolve customer issues
Researching best practices to implement for companies
Researching best hardware/software to use internally/externally
Building your knowledge in the IT field
Growing your soft skills for improved customer/team experience

Required Experience

5 Years +
Must have valid drivers license & reliable vehicle

Certifications

Apple Technical Coordinator 10.10 +